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Using Beyond TV Link
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| 1. | Choppy / Stuttery playback
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| In Beyond TV Link, this can happen due to the network throughput being used by other network applications. Following are suggestions that may help to solve the problem.
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| 1. | Try shutting down any other programs that use the network, and canceling any large copy jobs to make sure there is as little network congestion as possible. Try Live TV again to see if the stuttering has gone away.
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| 2. | Try lowering the Recording Quality level via Recording Settings and try Live TV again.
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| 3. | Try changing the Video Renderer on the Link machine, via Player Settings.
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| 2. | Link will not detect, or connect to, the server
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| First, ensure that the version numbers of Beyond TV and Beyond TV Link match. If they do not, the latest versions of both applications should be available through the SnapStream website. If ensuring that the version numbers match does not solve the problem:
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| 1. | If the Link machine and the Beyond TV server machine are on different subnets, the Link client may not be able to detect the server automatically. The command-line options /networkclient:[SERVER NAME] or /networkclient:[SERVER IP ADDRESS] with the appropriate values substituted can be used to force the Beyond TV Link client to connect directly to the server.
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| 2. | If that does not solve the problem, on both computers, open the "My Network Places" window from the Windows START button. On the left side of the screen, there should be a list of tasks.
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| Note: If this list is not present, go to TOOLS --> FOLDER OPTIONS. On the "General" tab, check the radio button marked "Show common tasks in folders" and hit "Apply."
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| Click on the link labeled "Show Icons for Networked UPnP Devices" to enable the use of UPnP; afterwards, reboot both machines and try to connect via Link again.
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| Note: If the "Show Icons for networked UPnP Devices" option is not available, UPnP is already enabled.
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| 3. | If that does not solve the problem, please check to ensure that the UPNP and SSDP services are running on both computers. To do so, right-click "My Computer" and select "Manage." Expand the "Services and Applications" item in the leftmost pane, and select "Services." Check to see that the "SSDP Discovery Service" and "Universal Plug and Play Device Host" services read "Started" in the "Status" column.
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| If the services are not started, right click on each, and select TASKS --> START. To ensure that these services are running the next time they are needed, right-click on each service, select "Properties," and set "Startup Type" to either "Manual" or "Automatic." Then, reboot the system and try to connect via Link again.
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| 4. | If that does not solve the problem, please note that firewall programs like Norton Internet Security (NIS), ZoneAlarm, and the Windows XP Firewall typically block the UPNP/SSDP protocol over the network and may need to be adjusted to allow Link connections to occur. Please contact the manufacturer of the firewall on how to correct this.
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| If using a hardware firewall / router device, the settings ned no modification as this only applies to computers (either server or client) running software firewall solutions.
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| After correcting for any blocking of UPnP / SSDP traffic, restart Beyond TV and Beyond TV Link, and try to connect via Link again.
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| 5. | If this does not solve the problem, please visit the Windows Update website and perform select the "custom install" process on both PCs. When the updater is done looking for updates, be sure to:
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| · | Install any available updates for the ".net Framework" (often listed under the "optional updates" section)
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| · | Install Service Pack 2 for Windows XP, or Service Pack 4 for Windows 2000.
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| Reboot, and try again. If this does not solve the problem, please write our Technical Support department for assistance.
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