Support

Contact Support

Hours of Operation

Monday - Friday

Phone + Email Support

9 AM - 7 PM EST

On-Call Phone Support*

7 PM - 11 PM EST

Saturday - Sunday

On-Call Phone Support*

10 AM - 8 PM EST

*Please leave a message. We'll call you back within 1 hour.

Submit a Support Ticket

This form is for existing SnapStream Enterprise customers.
Have a sales question? Please use this form to contact us.

* Indicates required.

Support for Beyond TV

Beyond TV users may submit a support ticket here.

Tech Resources

New! SnapStream 6.4 - Contact support to schedule your upgrade.

Why Upgrade to Version 6?

For Users

For Admins + Integrators

Free User Training

The best way to learn SnapStream is through live, virtual training sessions. We can help your team of users:

  • Learn the Basics: Explore the ins and outs of SnapStream
  • Gain the Edge: Discover how to work smarter + faster
  • Become a Pro: Master more advanced workflows

Training is for customers only. Contact us here for a demo with our sales team.

Sign up here and we'll respond to schedule your training:

* Indicates required.