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Updated March 23, 2006
Thank you for visiting the home of SnapStream Media,
Inc. (“SnapStream”).
1.0 Overarching Commitment
SnapStream is committed to protecting
the privacy of our users’ personal information. The SnapStream Privacy Policy (“Privacy
Policy”), set forth below, provides a detailed description of what information
SnapStream currently collects, how SnapStream protects said information, and
means for SnapStream users to contact SnapStream concerning collection of their
personal information and the Privacy Policy.
The Privacy Policy covers information collected when
using any SnapStream website (“Site”), including but not limited to the SnapStream store
(“Store”), SnapStream.Net (“.Net”), the SnapStream
Forums (“Forums”); SnapStream Beyond TV (“Beyond TV”);
SnapStream Beyond Media (“Beyond Media”); and SnapStream Firefly
PC Remote (“Firefly”). The Privacy Policy will be updated when
necessary; so, please check here (http://www.snapstream.com/privacy.asp) for
future updates or contact SnapStream directly for a copy through the means
set forth below in Section 7.0.
2.0 Categories of Information
2.1 “Personally Identifiable Information” means
any information that identifies or can be used to identify or contact the user
to whom such information pertains. This includes information that is not Personally
Identifiable Information but is used in a way that makes the information personally
identifiable. Such uses include linking the information with Personally Identifiable
Information from other sources, including, but not limited to, name, address,
phone number, email address, and credit card information. To the extent unique
information (which by itself is not Personally Identifiable Information) such
as a personal profile, a unique identifier, or an IP address is associated
with Personally Identifiable Information, then such unique information will
also be considered Personally Identifiable Information. Personally Identifiable
Information does not include information that is collected anonymously (i.e.,
without identification of the individual user), or demographic information
not connected to an identified individual.
2.2 “Non-Personally Identifiable Information” means
any information SnapStream collects that cannot be directly linked to an individual
user.
3.0 Information Gathered
3.1 SnapStream Site: When a user visits our Site, certain
Non-Personally Identifiable Information is recorded. SnapStream automatically
documents what pages the user visits and for how long, from where the user
linked, the user’s IP address, and other technical statistics, none of
which is used to personally identify the user. SnapStream collects the data
to learn from where Site visitors come, what Site features users use most,
and other similar development- and maintenance-related information so that
SnapStream can improve service for our users. SnapStream urges the user to
read the Google/Urchin Privacy Policy as well, located at http://www.google.com/intl/en/privacy.html.
3.2 SnapStream Store: When a user orders products from the
Store, certain Personally Identifiable Information is recorded, including,
but not limited to, name, address, phone number, email address, and credit
card information. Certain Non-Personally Identifiable Information is also recorded,
including, but not limited to IP address, items ordered, and the referring
URL. The Store is currently powered by Yahoo!. SnapStream urges the user to
read the Yahoo! Privacy Policy as well, located at http://privacy.yahoo.com/privacy/us/.
3.3 SnapStream Beyond TV: When a user uses Beyond TV, certain
Non-Personally Identifiable Information is recorded, including but not limited
to, whether the user is upgrading from a previous version. Additionally, users
are given the option to enable certain advanced features. Should the user choose
to enable the advanced features, certain Personally Identifiable Information
may be gathered by SnapStream, including, but not limited to user viewing preferences
and recording choices and preferences.
3.4 SnapStream Beyond Media: When a user uses Beyond Media,
certain non-personally identifiable information is recorded, including but
not limited to, what version the user is employing.
4.0 Information Disclosure
4.1 General: Any Personally Identifiable Information SnapStream
gathers about users is kept securely for internal SnapStream use only, except
for the specific, temporary uses set forth in Section 4.2 below. SnapStream
may share aggregated or Non-Personally Identifiable Information with business
partners, advertisers, contractors, vendors, or other third parties. Should
SnapStream wish to release Personally Identifiable Information to third parties
other than when described in this Privacy Policy, SnapStream will request the
individual user’s permission first.
4.2 Contractors and Vendors: SnapStream uses contractors
to perform certain aspects of SnapStream operations, including but not limited
to technical support. Some of these contractors will have temporary access
to SnapStream databases of Personally Identifiable Information for specific
tasks. SnapStream also uses vendors to perform certain aspects of SnapStream
operations, including but not limited to the printing and mailing of feature
or service materials, the printing and mailing of rebate checks, and the processing
of credit cards. Some of these vendors will have temporary access to SnapStream
databases of Personally Identifiable Information for specific tasks. Such contractors
and vendors are legally liable for misuse of Personally Identifiable Information.
Additionally, SnapStream requires any vendor or contractor to comply with this
Privacy Policy and our security measures.
4.3 Required by Law: SnapStream reserves the right to release
any information gathered about users, if refusing to do so would place SnapStream
in violation of laws that apply to SnapStream – local, state, federal,
and international – including responses to subpoenas. SnapStream also
reserves the right to keep confidential information within our records if releasing
that information could place SnapStream Media in violation of applicable laws.
5.0 Information Security
5.1 Security Employed: SnapStream is committed to keeping
all information gathered about users secure against loss, misuse, or alteration
by using industry-standard security practices, including restricted access
to the data, physically securing the servers storing the data and through regular
backups of the database. SnapStream owns the servers that host our Site, and
all servers are kept in a high-security co-location facility.
5.2 Security Disclaimer: SnapStream cannot guarantee the
security of the information gathered about users. Even with the high level
of security employed by SnapStream, third parties may still circumvent SnapStream
security measures to unlawfully access stored Personally Identifiable Information.
Any such breaches will be communicated to the affected users as soon as possible
after the breach.
6.0 E-mail Policy
SnapStream is committed to not adding to our users’ Spam
woes. SnapStream will never send users’ e-mail without said user’s
consent. Ordering product through SnapStream’s Site, sending e-mail to
SnapStream, or contacting SnapStream via the e-mails listed in Section 7.0
implies that the user consents to being contacted by SnapStream via e-mail.
Should a SnapStream user not wish to receive e-mail from SnapStream, user may
contact SnapStream via the methods in Section 7.0 to request removal from SnapStream
mailing lists.
7.0 Contacting SnapStream
Any questions regarding the Privacy Policy, requests for
removal from SnapStream mailing lists, or updates to your information may be
addressed directly to SnapStream via one of the below methods:
In person or via mail:
SnapStream Media, Inc.
ATTN: Privacy Department
6730 Long Drive
Houston, TX 77087
USA
Via phone: 713.644.6240
Via fax: 713.644.3215
Via e-mail: privacy@snapstream.com
8.0 Miscellaneous
8.1 Amendments to this Privacy Policy: In the event that
SnapStream decides to substantially and materially change the manner in which
SnapStream treats the information gathered on our users, including but not
limited to a change in the way that SnapStream gathers, uses, or discloses
Personally Identifiable Information, SnapStream will post such changes on the
Site; User’s can change their privacy preferences by following the guidelines
in Section 7.0. SnapStream may include or offer new features in SnapStream
products in the future. To the extent that any new features may require amendments
to this Privacy Policy to describe the treatment of information gathered on
our users, those amendments are effective upon notice to the user of the change.
8.2 Entire Agreement: This Privacy Policy supplements and
is incorporated into all SnapStream End-User Agreements. This Privacy Policy
constitutes the entire agreement, and replaces and supersedes all prior agreements,
between the user and SnapStream concerning the subject matter discussed in
this Privacy Policy.
BY USING THE SITE, THE STORE, BEYOND TV, .NET, FORUMS, BEYOND
MEDIA, OR FIREFLY, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTOOD THIS ENTIRE
PRIVACY POLICY AND YOU AGREE TO ALL THE TERMS OF THIS PRIVACY POLICY AS STATED
ABOVE.
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