Firefly Support Center

User Support


Up-to-date guidance for resolving your technical issues. Click here to see all 'Firefly' related articles.

Help File

The Firefly help file covers installing, configuring, using and customizing Firefly.

Forums Support

Join more than 10,000 members and post your question in the Firefly support forum. Note: If you don't have an account, you'll need to register to make a post.


Are you running the latest version of the Firefly + Beyond Media Basic software? If not, download it here.

Installation Guide (PDF)

A roadmap for installing and configuring the Firefly PC remote.


Read the most frequently asked questions we receive at the Support Desk.

Submit a Ticket

Submit a support request directly to SnapStream.


SnapStream Store

Browse through the SnapStream Store to locate other products and accessories.