Feature Friday: Jill McDevitt

Meet our customer success guru, Jill McDevitt

Hello SnapStream universe! Here at SnapStream, our people are everything, and we like to show them off. This week, meet our our customer success guru, Jill!

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eBook - Tomorrow's Newsroom Today

New Tools Create a Good Starting Point for Audiences

eBook - Tomorrow's Newsroom Today

New Tools Create a Good Starting Point for Audiences


Vaishnavee Sharma, Digital Editor, PBS NewsHour

Vaishnavee is a digital editor for PBS NewsHour, where she focuses on expanding online reach, audience engagement and packaging broadcast content for digital platforms—including the organization’s social media sites.

The newsroom is evolving to meet the needs of the audience, and sometimes that means using new tools to lead people to more information while maintaining control of content. The global pandemic highlighted the need for new tools because not everyone has the skills to find and clip video manually. However, Sharma cautions, newsrooms need to carefully choose what content can be boiled down to a 3–5 minute video. Big, complex events require context that won’t fit into a presentation of that length.

Newsrooms Are Responsible for Providing Context

There may be ways to use social media responsibly. “We’re experimenting with this format and doing a series called Five Stories You Might Have Missed. These are shorter stories that can be summarized and still provide adequate context,” says Sharma.

She also suggests that such short-format presentations can be created in a way that leads audiences to deeper context. “You can do the responsible thing and lead your audience to more context in captions or provide links to your website so they can do their own homework. You’ve provided that avenue.”

Five Core Principles of Authenticity

According to Sharma, there are five crucial aspects to making sure content is authentic and truthful:

  1. Make sure your sources are authentic and official.
  2. Let the video do the talking whenever possible.
  3. Fact-check everything, even if it’s from an official source.
  4. Keep in mind that “on the record” is better than “off the record.”
  5. Make sure your notes are in order, you follow a consistent style, and you’re loyal to the facts.

Following these guidelines isn’t the perfect solution, but following them is an important part of combating misinformation, deep fakes, and conspiracy theories. “Mistrust is at a high level right now because of all the misinformation,” Sharma notes. “Making sure your facts are straight and not trying to add partisan commentary is important.”

Audience Expectations

New tools and new methods of audience engagement are something of a double-edged sword for news organizations. Apps like TikTok and Snapchat are catchy and engaging, Sharma notes, and they allow people to do important work. She cites doctors using such platforms to correct misinformation about COVID. “Those kinds of apps also allow people to raise awareness about things that don’t necessarily get mainstream attention,” says Sharma.

At the same time, “Super-short formats make the job more challenging for newsrooms,” Sharma adds. “It becomes harder to fit in the who, what, when, where, and why of stories.” Still, short-format video presentations can be a starting point for conversation.

“I would never attempt this [format] for coverage of the situation in Afghanistan,” she says, adding that a short TikTok video with three important points about the story would be a good use of the platform to lead the audience to deeper coverage.
“It’s definitely a challenge for newsrooms to navigate that sphere. It can be done, but it needs to be done responsibly. Newsrooms shouldn’t shy away from it,” says Sharma.

Language Matters

There’s no room for opinion in traditional journalism, according to Sharma, but language matters. Newsrooms are afraid to appear biased and may soften their language. Yet, that softening itself can be problematic, as many news professionals are realizing.

The George Floyd killing forced a conversation about how the news covers racial killings. “It’s the difference between ‘so-and-so died during a traffic stop’ and ‘police killed so-and-so during a traffic stop,'” Sharma says. “They both mean the same thing, but the language alters our perception.”

As the newsroom evolves, Sharma sees a place for short-format platforms, traditional journalism, and fast coverage as long as organizations have the right collaborative and creative tools (and are responsible in their use), provide adequate and appropriate context for complex events, and follow the core principles of authenticity.

KEY POINTS

Social media can provide a good entry point to complex topics, but newsrooms need to provide a clear avenue for audiences to find more information via creative presentations that make viewers want to know more.

Authenticity is the key to combating misinformation.

Download the eBook for more advice and insights from ABC News, Bell Media, and Axios.

Download the eBook

Release Notes 21.2

Release Notes 21.2

Improvements

  • Decreased latency in some live playback situations

Bugs

  • Fixed – Time coded tag creation functions inconsistently
  • Fixed – Fast Forward / Rewind popups do not go away after playback resumes
  • Fixed – proxy file names changed when moved to S3 folders.
  • Fixed – Unable to watch transport streams on S3 folders.
  • Fixed – Users without permissions can see Edit Transcript page.
  • Fixed – Invalid timestamps being spammed in ffmpeg debug output
  • Fixed – Sending RTMP streams halting Live Streams to Social Media prematurely

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 21.1

Release Notes 21.1

Improvements

  • ‍Added the ability to Transcribe from the search results page
  • Notify groups can now subscribe to Streams
  • User settings page maintains position when deleting social accounts

Bugs

  • Fixed – Safari: Play button did not work in certain scenarios
  • Fixed – Firefox: The webplayer failed to load in certain scenarios
  • Fixed – Live TV clipping failed in certain scenarios
  • Fixed – Improved handling of m3u8 playlist queries
  • Fixed – Unable to trim files
  • Fixed – Maximum Clip Length setting did not work
  • Fixed – Clip cropping did not work in certain scenarios

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.6

Release Notes 9.6

New Features

  • Audio Stream Recording, Playback and Clipping

Improvements

  • Improved Twitter Error Handling
  • Reconnect Streaming Transcribe Dropouts

Bugs

  • Fixed – Improperly displaying “You have used 0 out of 0 available Live Transcription minutes.”
  • Fixed – 24×7 recordings made with 30 minute blocks are reacting poorly to daylight savings time.
  • Fixed – Safari: “Prefer closed captions and SDH” toggle shouldn’t be required to view captions in video.js
  • Fixed – Switching file formats with watermark, clears the watermark field incorrectly
  • Fixed – “Federation Playlists” appears in the library sidebar when Federation isn’t enabled
  • Fixed – Clip points aren’t valid after changing channels
  • Fixed – HLS EXT-X-MAP tag is being ignored
  • Fixed – Not all links to Slack channels are captured in the permalinks on notification popups
  • Fixed – Allow recording from stream URLs up to 2048 chars
  • Fixed – Unable to transcode files on S3 on a cloud system
  • Fixed – Social posts have wrong aspect ratio
  • Fixed – Player is opening too big/wide and controls are pushed off the bottom of screen
  • Fixed – Web Player Transcript stops highlighting and scrolling properly with neighbors loaded

Support

  • Fixed – Some clips would not playback on Safari 13.1.2
  • Fixed – Prepared tweets were failing with a nullreference exception
  • Fixed – AWS transcode failure on Cloud for non US region instances
  • Fixed – AWS Transcode stripped the audio out of large clips
  • Fixed – Improved error display when attempting to stream incompatible files to Periscope
  • Fixed – Viewing In-Progress Recordings on Chrome for iPhone results in constant spinny circle

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.5

Release Notes 9.5

New Features

  • New stream-lined Streams interface
  • Clip to Slack
  • Automatic RTMP recoding
  • Automatic Live transcription
  • Cloud transcoding
  • Geo-locking Facebook Posts
  • Geo-locking Tweets
  • Schedule Facebook Posts Natively

‍Improvements & Bug Fixes

  • Periodically refresh playlist data
  • PTS rollover support
  • Fixed – encoder Stream preview – Hide thumbnail and just show output bitrate
  • Branding dropdown only showing up when watermark dropdown is also visible
  • Keep clip for Twitter and YouTube keeps the edited clip instead of the original
  • Client wants timecode to happen more frequently in transcripts
  • Add support for Dropbox Pro/Business Team folders
  • Add newer Facebook posting options
  • Make task canceling simpler
  • Make improvements to Submit Ticket page
  • Display a warning when a connected node is running a different version
  • Unable to determine series name in the library series view for long series names
  • Allow workflow to filter by Tag
  • A Cancel button could be added for editing video details page
  • Provide ability to download caption files in VTT format
  • Improve search to be aware of channel suffixes differences
  • Add new file name and date formats to Filename Settings
  • We should make it more obvious in the webui when the broker isn’t running.
  • RTMP play events should not hit the recorder
  • Fixed – With DropBoxfolder added error is thrown when viewing recording ‘UseRootNamespace’ does not belong to table
  • Fixed – Use SnapStream Frame Rate Converter setting doesn’t display/store correct values when adding a new stream
  • Fixed – Use SnapStream Frame Rate Converter setting doesn’t trigger the “restart is required” message
  • Fixed – “Master Hostname is not defined” tooltip appears when hovering over Frame Rate Converter option
  • Fixed – Long tagsinput tags cut off the X in instances where the input as a fixed width.
  • Fixed – Queued items are missing a background color
  • Fixed – iPad Mini – Tour button is enabled in Help
  • Fixed – Twitter, Facebook, and Periscope update frequency not correct
  • Fixed – The shortcut for “Loop Clip” is broken in the web player
  • Fixed – Task Status Counter shows tasks pending but no active tasks are currently in queue
  • Fixed – Transcript loading spinner keeps going with no CC data
  • Fixed – Failing encoder ContentStreamServiceObject.StartStreaming log messages are Information level but should be Warning
  • Fixed – Opening the twitter handle auto complete and switching to facebook breaks stuff
  • Fixed – User can bypass twitter gif limits when playing a clip
  • Fixed – Clipping shows ALL + Audio Tracks as an option until you choose Transform, then it only allows Audio Tracks, All Disappears
  • Fixed – Clip is missing audio/video at end of file, not matching clip point.
  • Fixed – Twitter randomly fails when trying to tweet
  • Fixed – Export Folder for google drive gives error if you try to leave it as Root folder
  • Fixed – Clip with More Accurate Index OFF or ON, the clip is shifted ~2 seconds later than the clip points
  • Fixed – Twitter auto complete misplaced when changing web browser window size
  • Fixed – The multi & input player help panes feature icons for clip endpoint nudge buttons that don’t exist
  • Fixed – Edit Media “Save” will change recording time
  • Fixed – Edit Media empty “Series” will not give user a warning message
  • Fixed – Creating a new user – long email address pushes the edit user button off screen
  • Fixed – No auto suggested list after entering “Input:” in search
  • Fixed – Last chosen clip folder is not persistent and always defaults to first alphabetically listed folder
  • Fixed – A folder for Animated Gif is set up, but it’s not possible to clip/transform to a gif to that folder
  • Fixed – Unable to Add Export folder with OneDrive account unless you have the Post Videos to YouTube permission
  • Fixed – Cannot create bookmark within clips
  • Fixed – PeriscopePostUpdater doesn’t update streams in db
  • Fixed – Watermarks applied to pre and post roll incorrectly
  • Fixed – Big play button not showing up upon failed autoplay in Safari
  • Fixed – Clipping – You can create an animated gif that’s larger than the size limit
  • Fixed – Clipping to animated gif in Clip folder, 0 byte files are left after finished
  • Fixed – Twitter @ autocomplete does not work when facebook has an @ already
  • Fixed – Interface doesn’t prevent you from tweeting when over the character or length limit
  • Fixed – Editing media item and changing series name, the name is not reflected on the item in the library
  • Fixed – Problem with switching social tabs when a gif is tool large, the video button is also disabled
  • Fixed – LiveTV in the Multiviewer sort of crumbles after slice expiration
  • Fixed – LiveTV in the single player also sort of crumbles after slice expiration
  • Fixed – We’re following too closely when playing on the live edge in LiveTV/In-progress recordings
  • Fixed – Multi-player help pane advertises button icons for buttons that don’t exist
  • Fixed – Make the clip adjuster paddles respond to holding the mouse down
  • Fixed – Global email overrides can cause support tickets submitted via UI to come from wrong email

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.4

Release Notes 9.4

New Features

  • New and improved clipping interface
  • Add Branding (Intro/Outro) to Clips
  • Export to Kaltura video platform

‍Improvements & Bug Fixes

  • Live button to jump to the current time
  • Seek closer to the live edge for in-progress recordings
  • Automatically set the opposing clip point
  • User setting to auto minimize task notifications
  • Option to play at the start, last watched or Live position of In-Progress Recordings
  • Option to switch FPS filters for QAM Encoders
  • Option to make Clip thumbnail generation asynchronous
  • Support for DropBox Pro/Business Team folders
  • Allow smaller clip sizes
  • Add SnapStream STB to SnapStream Pro
  • Fixed – Don’t require “Administer Server Settings” to enable “Allow Playing to Set-Top Box”
  • Fixed – Exporting to OneDrive for business doesn’t seem to work but export task shows successful
  • Fixed – Local DVB-T lineup configured with channels using 8 Mhz bandwidth changes to 7 on click
  • Fixed – Editing a DVB-T lineup and clicking any of the configured channels, changes the bandwidth to 7 Mhz
  • Fixed – Adding an emoji after composing a tweet causes linebreaks to be removed
  • Fixed – Thumbnail generation was causing clips to take longer than necessary
  • Fixed – Input fails after a couple of keypresses when viewing in-progress recordings on mobile
  • Fixed – HLS playback of some random segment sizes causes a recording to be unplayable
  • Fixed – Users with the social admin permissions can change a queued post/tweets target account to a user account
  • Fixed – Pasting into the social dialogs is scrolling to the bottom of the page
  • Fixed – a clip hang
  • Fixed – Right Single Quotation Mark Causing JW Export to Fail
  • Fixed – Remux step of clip failing when the end is near the end of the file
  • Fixed – Recording slice change not happening on video sync point
  • Fixed – Scrolling transcript during playback stops part way through very long recording
  • Fixed – Tweeting with an exclude tag disables monetization and doesn’t add the exclude tag to your video
  • Fixed – Restart process hung after communication timeout
  • Fixed – Social media update polling is too frequent
  • Fixed – Clip and Transform to H.264 MP4 results in embedded captions being lost in the resulting MP4
  • Fixed – Watching Live TV from a non-multicast stream opens up VLC instead of playing back in the webplayer
  • Fixed – LiveTV from STB: Video freezes when recording finishes on same channel
  • Fixed – Jittery video 2 minutes into clip when playing back in Chrome. Audio goes out of sync when dropped into Premiere
  • Fixed – Twitter randomly fails when trying to tweet
  • Fixed – Last chosen clip folder is not persistent and always defaults to first alphabetically listed folder
  • Fixed – Unable to Add Export folder with OneDrive account unless you have the Post Videos to YouTube permission
  • Fixed – Exporting to OneDrive works when the account is a OneDrive Personal account, but not when it is a OneDrive Business account
  • Fixed – We should capitalize Kamala (as in Harris)
  • Fixed – Win10 1903 update resulted in garbled CCs
  • Fixed – Timeouts while playing recordings over VPN
  • Fixed – Moving task failing at the Replacing Original File step
  • Fixed – Clip has a stutter and then is out of sync after that
  • Fixed – Apparent 5 GB file size limit on S3 moves
  • Fixed – Clip and Add to Playlist fails with SetDestinationFile unable to communicate with Library
  • Fixed – AWS refresh on SnapStream is limited to 1000 despite AWS buckets having no object limits
  • Fixed – Some recordings become unavailable in the Library after they are moved to another video folder successfully
  • Fixed – Two transcode nodes stop getting issued new tasks, because others are stuck
  • Fixed – Unable to export to specific DropBox path

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.3

Release Notes 9.3

New Features

  • Clipping across recording boundaries
  • Gapless recording

Improvements & Bug Fixes

  • XDCam transcodes preserve caption data
  • Ability to transcode to H.264 from source files with no audio
  • Task notifications can now be minimized
  • “Recorded by Tuner” workflow filter
  • Fullscreen mode hides mouse pointer
  • Workflow filters are now hidden when “Only When Run Manually” trigger is selected
  • Support for 3x playback speed with audio
  • Added Facebook Live and Youtube Live in Expand Details section of clips
  • Jump To Time dialog box can now be dismissed with the ESC key
  • Automatically add a space after hashtags(#) and mentions (@) when composing a Tweet
  • Remote Tune Only mode for IPTV Reflector instances
  • Ability to clear a single clip marker
  • Links to social posts launch in new tabs by default
  • User setting to enable the video player zoom bar by default
  • Group permission to enable/disable Transcribe feature
  • Improved seeking during playback
  • Improvements to Facebook Live posting
  • Improvements to Import Users feature
  • Target Folder in Exports now defaults to the previously selected destination
  • Various display and interface improvements
  • Fixed – ShowSqueeze nodes do not purge temporary files
  • Fixed – Multiview Play All/Pause All button is not updated with playback state
  • Fixed – Indicators are hard to select on mobile devices
  • Fixed – Trimming a file and refreshing the page results in the wrong end time
  • Fixed – With security disabled, analytics refers to the single user with a GUID
  • Fixed – Sony CI accounts have incorrect “account type” field
  • Fixed – Modifying the zoom time in Zoom Track Bar subtracts 1 second
  • Fixed – Log filter has no error handling
  • Fixed- When editing a queued Tweet, bad reply-to link shows no error message
  • Fixed- Ranged tag is not added in the right place when playback marker is outside boundaries
  • Fixed- No validation error in Tweet creation for blank Post At time
  • Fixed- Facebook Live stream stats show 0s after the stream stops
  • Fixed- Facebook Live shares don’t update live
  • Fixed- Tags added via Workflow don’t autopopulate in the Search bar
  • Fixed- Character limit on Source URL field in IPTV lineup settings
  • Fixed- Unable to stream Live to Facebook or YouTube from Multiviewer
  • Fixed- Clicking a time-coded tag doesn’t jump to that time in playback
  • Fixed- Cannot unmute when switching active windows in Multiviewer
  • Fixed- From Periscope or YouTube Live posted list, reposting to Facebook doesn’t work
  • Fixed- Endless “Uploading” screen when action doesn’t match import file
  • Fixed- Export workflow fails to export metadata.xml
  • Fixed- Folder refresh times out
  • Fixed- “Copy a link to this item” fails in Firefox and Chrome
  • Fixed- Thumbnail generation and HLS monitoring stop when the master node connection is lost
  • Fixed- Multiviewer windows overlap in some resolutions in Chrome
  • Fixed- Failure importing users file
  • Fixed- Export to JW reports failure, but file is exported
  • Fixed- Bookmark buttons are still active when editing a bookmark
  • Fixed- Transcribe feature fails to index transcribed file
  • Fixed- Task memory limit exceeds 950MB
  • Fixed- Fast Forward/ Rewind playback buffers and stalls
  • Fixed- Adelaide (AU) time zone isn’t handled correctly
  • Fixed- Exported XML replaces RecordingId with EpisodeId
  • Fixed- Zoom window loses its place when web player is resized
  • Fixed- Clip markers do not show up when selecting a bookmark for the first time
  • Fixed- Frame.io export fails to upload index files

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.2

Release Notes 9.2

New Features

  • Proxy file generation and playback
  • Transcript generation for recordings without closed captions
  • Display closed captions natively in playback window using HTML5
  • Closed caption display in the multiviewer
  • Support for Azure AD SAML 2.0
  • Workflow filter for recording length
  • Export to the JW video platform
  • Allow an admin to trigger a password reset for a cloud user
  • Ability to assign users to a group in a batch
  • Automatic database backups
  • Include Title and Description when posting to Twitter
  • Export filtered log results
  • Export analytics to CSV

Improvements & Bug Fixes

  • Thumbnail images in Library
  • Exclude disabled tuners from license limits
  • My Clips membership is retained for clips remuxed through a workflow
  • Better logging for recordings missing caption data
  • Ability to crop when clipping from multiviewer and elsewhere
  • Ability to cross-post when live streaming
  • Ability to preview streams in encoder interface
  • Ability to turn off new features pop-up administratively
  • Upload SRTs to Sony Ci as asset elements instead of assets
  • Improved handling of start/stop tags in HLS
  • Display and interface improvements
  • Fixed- Can’t transcode to H.264 transport stream or XDCAM with an S3 folder as the target
  • Fixed- Closed caption time code snippets in Web Player and View Transcript page don’t match
  • Fixed- In Android fullscreen, tapping the video doesn’t pause
  • Fixed- Date/time ranges don’t apply to analytics graph correctly
  • Fixed- Zoomable trackbar loses focus after resize
  • Fixed- In mobile interface, social options are displayed when they shouldn’t be
  • Fixed- Seeking in H.264 transport streams causes playback hang
  • Fixed- Without CreateClip permission, switching between Image and Video in social tab breaks duration string
  • Fixed- When Create Clips is not granted, Clips of “tweetable” length in the web player twitter tab can only be queued, not Tweeted directly
  • Fixed- Changes to media item tags are not reflected in the clip tab
  • Fixed- When canceling unsaved dialog modal for playlist sort change, the order does not revert to existing right away
  • Fixed- IE11 crashes when playing back items with a large number of tags
  • Fixed- With the player paused, moving the zoom window does not move the filled portion of the zoom bar
  • Fixed- UIRT settings on an encoder stream don’t take effect until the stream is disabed and re-enabled
  • Fixed- On-the-fly transcodes are not immediately searchable
  • Fixed- Clipping from Live TV ignores clip filename settings
  • Fixed- Moving a media item causes the collaboration tab to lose all clips and bookmarks
  • Fixed- Merging two clips with CC data results in a file with no CC data
  • Fixed- Can’t play back MP4 files in S3 folders in the multiviewer
  • Fixed- Download with Auxiliary Files doesn’t work for files in S3 folders
  • Fixed- Refreshing an S3 folder doesn’t pick up deleted files
  • Fixed- Can’t submit a clip in the Clip tab without using the mouse
  • Fixed- Returning from fullscreen is broken in Chrome 71.0.3578.80
  • Fixed- Using skip buttons during 2x playback returns playback speed to 1x
  • Fixed- Clip title is not focused when using keyboard shortcuts
  • Fixed- Grid view for Recording Schedule with large numbers of inputs takes too long to load
  • Fixed- Library shows negative durations after unexpected shutdown
  • Fixed- Ooyala export has hardwired options that aren’t reflected in Export options
  • Fixed- Advanced search tool doesn’t handle multiple channel selections correctly
  • Fixed- Clip + email is not available in the Clip tab when SnapStream Sharing is disabled
  • Fixed- Creating a secondary output on an encoder fails if the protocol is set to RTMP
  • Fixed- Clip title immediately resets to default upon task submission

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.1

Release Notes 9.1

New Feature

  • Live TV in Multiviewer
  • Collaborative clipping tab in web player
  • Live Stream to Facebook Live
  • Live Stream to YouTube
  • Live Stream to Periscope
  • Export to Sony Media Ci
  • Export to frame.io
  • “Read only” access option for video folders
  • New usage reporting per user
  • Ability to reassign keyboard shortcuts
  • New virtual remote for DirecTV web tuning
  • RTMP output option for SnapStream encoder
  • Workflow filter for local channels
  • Ability to view Guide by tuner

Improvements and Bug fixes

  • Ability to crop video when Sharing clips
  • Better mobile experience in web player
  • “Refresh” button in Social tab
  • Ability to configure SAML from XML
  • Autocomplete for tags
  • Ability to run software install without starting software services
  • Improvements to playback and clipping
  • Other display and interface improvements
  • Fixed- Incorrect warning for garbled CC data
  • Fixed- Incorrect cropped output resolution for clips/gifs
  • Fixed- Clip and Share from Live TV does not autopopulate subject
  • Fixed- Special character not handled correctly in CC data
  • Fixed- Clip + Transform gives timestamp and crop options when audio-only transcode is selected
  • Fixed- Timestamp and watermark positions don’t reset when moving from Clip + Transform to Clip + Share
  • Fixed- Encoder low bitrate messages don’t handle stream resets correctly
  • Fixed- Sorting doesn’t work when viewing API users
  • Fixed- SnapStream Broker restarting in a loop with exception “System.IO.IOException: The process cannot access the file ‘_1bv.fdt’ because it is being used by another process”
  • Fixed- Integrated tuning on IP-IP encoders failed validation
  • Fixed- Clips don’t inherit tags from parent items
  • Fixed- Clipping from specific file never completes
  • Fixed- API users are sometimes created with truncated or blank passwords
  • Fixed- Live TV session fails after 1 minute
  • Fixed- “Ghost recordings” on tuner restart
  • Fixed- Merge Playlist with Add to Segment Fails At Clip step
  • Fixed- Restarting the SnapStream broker service does not expire sessions
  • Fixed- Account menu expands improperly at mobile resolution
  • Fixed- Watch Recording – Latest version of Firefox 61.0.2 (64-bit) is moving focus in the Resize Zoom Window
  • Fixed- Can’t add multiple buckets in the same S3 path
  • Fixed- Clip and share in Clip tab is missing the Keep Clip option
  • Fixed- Setting a clip start (and no end) and then opening the clipping tab results in error dialog
  • Fixed- Clip & Export to S3 location results in unplayable clip
  • Fixed- Mute shortcut goes from Mute to full volume
  • Fixed- Multiview Play All/Pause All button doesn’t update based on the playback state

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at (877 )696-3674 or +1(713)554-4560.