Feature Friday: John Harden

Happy Friday! Here at SnapStream, our people are everything and we like to show them off. This week, we'd like to introduce you to infrastructure wizard, John:

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A New Era of Storytelling with John Battelle

Good journalism is a superpower.

With current events constantly evolving, journalism has taken a different road over the last several years. However, there's one crucial aspect that has stayed the same: storytelling. Journalism will inform, evoke emotion, and provide entertainment all in one effort. Because of its complex nature, it's a difficult art to master. We recently sat down with John Battelle, the CEO and Co-Founder of The Recount Media, to discuss how journalism has evolved and where it's headed.

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Welcome to Snapcademy!

Today, we are launching Snapcademy: a snackable series of bite-sized learnings showcasing how to fully utilize SnapStream's blazing-fast, online video workspace. Check out the first Clip Tip: "Clip Controls" below and start snapping like a pro!

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SnapStream Search Spotlight - June 2021

Word Art

Each customer uses our news media video workspace in their own way, but it's always easy to see when trending moments command universal attention. As usual, June 2021 was packed with big news stories and our customers were all over them. Content producers were relentless in their quest to curate powerful video moments.

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Skewed News: How Source Bias Affects Online News Engagement

Blue background with illustrated people around large smartphone with a header that says NEWS

“Spiderman’s the best!”

“Nope. Batman is.”

“D.C. Comics are lame. I’m Team Marvel all day!”

People love their opinions and often make their consumption choices in direct correlation. Superhero arguments aside, the reality is sources play a huge role in the acceptance of their content. Whether it’s The New York Times versus The Wall Street Journal, CNN versus Fox News, or Marvel versus D.C., Americans are highly-opinionated, picky, and skeptical about the information they ingest, especially depending on where they get it. Good luck convincing Uncle Earl at the barbecue that your favorite news blog is better than his trusty channel-of-choice.

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Release Notes 21.2

Release Notes 21.2

Improvements

  • Decreased latency in some live playback situations

Bugs

  • Fixed – Time coded tag creation functions inconsistently
  • Fixed – Fast Forward / Rewind popups do not go away after playback resumes
  • Fixed – proxy file names changed when moved to S3 folders.
  • Fixed – Unable to watch transport streams on S3 folders.
  • Fixed – Users without permissions can see Edit Transcript page.
  • Fixed – Invalid timestamps being spammed in ffmpeg debug output
  • Fixed – Sending RTMP streams halting Live Streams to Social Media prematurely

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 21.1

Release Notes 21.1

Improvements

  • ‍Added the ability to Transcribe from the search results page
  • Notify groups can now subscribe to Streams
  • User settings page maintains position when deleting social accounts

Bugs

  • Fixed – Safari: Play button did not work in certain scenarios
  • Fixed – Firefox: The webplayer failed to load in certain scenarios
  • Fixed – Live TV clipping failed in certain scenarios
  • Fixed – Improved handling of m3u8 playlist queries
  • Fixed – Unable to trim files
  • Fixed – Maximum Clip Length setting did not work
  • Fixed – Clip cropping did not work in certain scenarios

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.6

Release Notes 9.6

New Features

  • Audio Stream Recording, Playback and Clipping

Improvements

  • Improved Twitter Error Handling
  • Reconnect Streaming Transcribe Dropouts

Bugs

  • Fixed – Improperly displaying “You have used 0 out of 0 available Live Transcription minutes.”
  • Fixed – 24×7 recordings made with 30 minute blocks are reacting poorly to daylight savings time.
  • Fixed – Safari: “Prefer closed captions and SDH” toggle shouldn’t be required to view captions in video.js
  • Fixed – Switching file formats with watermark, clears the watermark field incorrectly
  • Fixed – “Federation Playlists” appears in the library sidebar when Federation isn’t enabled
  • Fixed – Clip points aren’t valid after changing channels
  • Fixed – HLS EXT-X-MAP tag is being ignored
  • Fixed – Not all links to Slack channels are captured in the permalinks on notification popups
  • Fixed – Allow recording from stream URLs up to 2048 chars
  • Fixed – Unable to transcode files on S3 on a cloud system
  • Fixed – Social posts have wrong aspect ratio
  • Fixed – Player is opening too big/wide and controls are pushed off the bottom of screen
  • Fixed – Web Player Transcript stops highlighting and scrolling properly with neighbors loaded

Support

  • Fixed – Some clips would not playback on Safari 13.1.2
  • Fixed – Prepared tweets were failing with a nullreference exception
  • Fixed – AWS transcode failure on Cloud for non US region instances
  • Fixed – AWS Transcode stripped the audio out of large clips
  • Fixed – Improved error display when attempting to stream incompatible files to Periscope
  • Fixed – Viewing In-Progress Recordings on Chrome for iPhone results in constant spinny circle

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.5

Release Notes 9.5

New Features

  • New stream-lined Streams interface
  • Clip to Slack
  • Automatic RTMP recoding
  • Automatic Live transcription
  • Cloud transcoding
  • Geo-locking Facebook Posts
  • Geo-locking Tweets
  • Schedule Facebook Posts Natively

‍Improvements & Bug Fixes

  • Periodically refresh playlist data
  • PTS rollover support
  • Fixed – encoder Stream preview – Hide thumbnail and just show output bitrate
  • Branding dropdown only showing up when watermark dropdown is also visible
  • Keep clip for Twitter and YouTube keeps the edited clip instead of the original
  • Client wants timecode to happen more frequently in transcripts
  • Add support for Dropbox Pro/Business Team folders
  • Add newer Facebook posting options
  • Make task canceling simpler
  • Make improvements to Submit Ticket page
  • Display a warning when a connected node is running a different version
  • Unable to determine series name in the library series view for long series names
  • Allow workflow to filter by Tag
  • A Cancel button could be added for editing video details page
  • Provide ability to download caption files in VTT format
  • Improve search to be aware of channel suffixes differences
  • Add new file name and date formats to Filename Settings
  • We should make it more obvious in the webui when the broker isn’t running.
  • RTMP play events should not hit the recorder
  • Fixed – With DropBoxfolder added error is thrown when viewing recording ‘UseRootNamespace’ does not belong to table
  • Fixed – Use SnapStream Frame Rate Converter setting doesn’t display/store correct values when adding a new stream
  • Fixed – Use SnapStream Frame Rate Converter setting doesn’t trigger the “restart is required” message
  • Fixed – “Master Hostname is not defined” tooltip appears when hovering over Frame Rate Converter option
  • Fixed – Long tagsinput tags cut off the X in instances where the input as a fixed width.
  • Fixed – Queued items are missing a background color
  • Fixed – iPad Mini – Tour button is enabled in Help
  • Fixed – Twitter, Facebook, and Periscope update frequency not correct
  • Fixed – The shortcut for “Loop Clip” is broken in the web player
  • Fixed – Task Status Counter shows tasks pending but no active tasks are currently in queue
  • Fixed – Transcript loading spinner keeps going with no CC data
  • Fixed – Failing encoder ContentStreamServiceObject.StartStreaming log messages are Information level but should be Warning
  • Fixed – Opening the twitter handle auto complete and switching to facebook breaks stuff
  • Fixed – User can bypass twitter gif limits when playing a clip
  • Fixed – Clipping shows ALL + Audio Tracks as an option until you choose Transform, then it only allows Audio Tracks, All Disappears
  • Fixed – Clip is missing audio/video at end of file, not matching clip point.
  • Fixed – Twitter randomly fails when trying to tweet
  • Fixed – Export Folder for google drive gives error if you try to leave it as Root folder
  • Fixed – Clip with More Accurate Index OFF or ON, the clip is shifted ~2 seconds later than the clip points
  • Fixed – Twitter auto complete misplaced when changing web browser window size
  • Fixed – The multi & input player help panes feature icons for clip endpoint nudge buttons that don’t exist
  • Fixed – Edit Media “Save” will change recording time
  • Fixed – Edit Media empty “Series” will not give user a warning message
  • Fixed – Creating a new user – long email address pushes the edit user button off screen
  • Fixed – No auto suggested list after entering “Input:” in search
  • Fixed – Last chosen clip folder is not persistent and always defaults to first alphabetically listed folder
  • Fixed – A folder for Animated Gif is set up, but it’s not possible to clip/transform to a gif to that folder
  • Fixed – Unable to Add Export folder with OneDrive account unless you have the Post Videos to YouTube permission
  • Fixed – Cannot create bookmark within clips
  • Fixed – PeriscopePostUpdater doesn’t update streams in db
  • Fixed – Watermarks applied to pre and post roll incorrectly
  • Fixed – Big play button not showing up upon failed autoplay in Safari
  • Fixed – Clipping – You can create an animated gif that’s larger than the size limit
  • Fixed – Clipping to animated gif in Clip folder, 0 byte files are left after finished
  • Fixed – Twitter @ autocomplete does not work when facebook has an @ already
  • Fixed – Interface doesn’t prevent you from tweeting when over the character or length limit
  • Fixed – Editing media item and changing series name, the name is not reflected on the item in the library
  • Fixed – Problem with switching social tabs when a gif is tool large, the video button is also disabled
  • Fixed – LiveTV in the Multiviewer sort of crumbles after slice expiration
  • Fixed – LiveTV in the single player also sort of crumbles after slice expiration
  • Fixed – We’re following too closely when playing on the live edge in LiveTV/In-progress recordings
  • Fixed – Multi-player help pane advertises button icons for buttons that don’t exist
  • Fixed – Make the clip adjuster paddles respond to holding the mouse down
  • Fixed – Global email overrides can cause support tickets submitted via UI to come from wrong email

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.