Release Notes 21.4

Release Notes 21.4

New Feature

SnapStream is excited to announce that the 21.4 release includes a limited beta of our newest feature – streaming channels. Record from more than 20 streaming channels with a single click. All with transcripts. Watch, search, clip, and publish from sources like ABC News Live, CBSN, Newsmax, Newsy, and Bloomberg for even more real-time news research, publishing, and analysis. Apply for your spot in the limited beta now.

Bug Fixes

  • S3 folder bug fixes
    • Fixed issues with subfolders contained in S3 paths
    • Files with proxies are playable after being moved to S3
    • Can now create bookmarks for items stored in S3 folders
    • Can edit transcript of items stored in S3 folders
    • Can download VTT files from S3 folders
    • Items transcoded to S3 are now playable
  • RTMP Automatic recordings has been fixed
  • Live transcribe now works for all AWS regions
  • Fixed user survey appearing constantly for certain users
  • Task failures and recording problems due to port exhaustion is fixed

***Periscope Update***
Periscope support has been removed because it has shut down. All references to Periscope in the UI have been removed.

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 21.3

Release Notes 21.3

Features

  • Shared Encoder Tuning: An encoder can support integrated tuning from multiple servers.

Bug Fixes

  • Master Nodes will not run any type of processor-intensive tasks, such as show squeezes for clip sharing
  • Proxy files generation will halt and recover at the same cadence as recordings (Moco and On-Prem)
  • The old Miscellaneous settings for integrated tuning have been removed in favor of supporting the new Shared Encoder Tuning

 

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 21.2

Release Notes 21.2

Improvements

  • Decreased latency in some live playback situations

Bugs

  • Fixed – Time coded tag creation functions inconsistently
  • Fixed – Fast Forward / Rewind popups do not go away after playback resumes
  • Fixed – proxy file names changed when moved to S3 folders.
  • Fixed – Unable to watch transport streams on S3 folders.
  • Fixed – Users without permissions can see Edit Transcript page.
  • Fixed – Invalid timestamps being spammed in ffmpeg debug output
  • Fixed – Sending RTMP streams halting Live Streams to Social Media prematurely

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 21.1

Release Notes 21.1

Improvements

  • ‍Added the ability to Transcribe from the search results page
  • Notify groups can now subscribe to Streams
  • User settings page maintains position when deleting social accounts

Bugs

  • Fixed – Safari: Play button did not work in certain scenarios
  • Fixed – Firefox: The webplayer failed to load in certain scenarios
  • Fixed – Live TV clipping failed in certain scenarios
  • Fixed – Improved handling of m3u8 playlist queries
  • Fixed – Unable to trim files
  • Fixed – Maximum Clip Length setting did not work
  • Fixed – Clip cropping did not work in certain scenarios

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.6

Release Notes 9.6

New Features

  • Audio Stream Recording, Playback and Clipping

Improvements

  • Improved Twitter Error Handling
  • Reconnect Streaming Transcribe Dropouts

Bugs

  • Fixed – Improperly displaying “You have used 0 out of 0 available Live Transcription minutes.”
  • Fixed – 24×7 recordings made with 30 minute blocks are reacting poorly to daylight savings time.
  • Fixed – Safari: “Prefer closed captions and SDH” toggle shouldn’t be required to view captions in video.js
  • Fixed – Switching file formats with watermark, clears the watermark field incorrectly
  • Fixed – “Federation Playlists” appears in the library sidebar when Federation isn’t enabled
  • Fixed – Clip points aren’t valid after changing channels
  • Fixed – HLS EXT-X-MAP tag is being ignored
  • Fixed – Not all links to Slack channels are captured in the permalinks on notification popups
  • Fixed – Allow recording from stream URLs up to 2048 chars
  • Fixed – Unable to transcode files on S3 on a cloud system
  • Fixed – Social posts have wrong aspect ratio
  • Fixed – Player is opening too big/wide and controls are pushed off the bottom of screen
  • Fixed – Web Player Transcript stops highlighting and scrolling properly with neighbors loaded

Support

  • Fixed – Some clips would not playback on Safari 13.1.2
  • Fixed – Prepared tweets were failing with a nullreference exception
  • Fixed – AWS transcode failure on Cloud for non US region instances
  • Fixed – AWS Transcode stripped the audio out of large clips
  • Fixed – Improved error display when attempting to stream incompatible files to Periscope
  • Fixed – Viewing In-Progress Recordings on Chrome for iPhone results in constant spinny circle

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.5

Release Notes 9.5

New Features

  • New stream-lined Streams interface
  • Clip to Slack
  • Automatic RTMP recoding
  • Automatic Live transcription
  • Cloud transcoding
  • Geo-locking Facebook Posts
  • Geo-locking Tweets
  • Schedule Facebook Posts Natively

‍Improvements & Bug Fixes

  • Periodically refresh playlist data
  • PTS rollover support
  • Fixed – encoder Stream preview – Hide thumbnail and just show output bitrate
  • Branding dropdown only showing up when watermark dropdown is also visible
  • Keep clip for Twitter and YouTube keeps the edited clip instead of the original
  • Client wants timecode to happen more frequently in transcripts
  • Add support for Dropbox Pro/Business Team folders
  • Add newer Facebook posting options
  • Make task canceling simpler
  • Make improvements to Submit Ticket page
  • Display a warning when a connected node is running a different version
  • Unable to determine series name in the library series view for long series names
  • Allow workflow to filter by Tag
  • A Cancel button could be added for editing video details page
  • Provide ability to download caption files in VTT format
  • Improve search to be aware of channel suffixes differences
  • Add new file name and date formats to Filename Settings
  • We should make it more obvious in the webui when the broker isn’t running.
  • RTMP play events should not hit the recorder
  • Fixed – With DropBoxfolder added error is thrown when viewing recording ‘UseRootNamespace’ does not belong to table
  • Fixed – Use SnapStream Frame Rate Converter setting doesn’t display/store correct values when adding a new stream
  • Fixed – Use SnapStream Frame Rate Converter setting doesn’t trigger the “restart is required” message
  • Fixed – “Master Hostname is not defined” tooltip appears when hovering over Frame Rate Converter option
  • Fixed – Long tagsinput tags cut off the X in instances where the input as a fixed width.
  • Fixed – Queued items are missing a background color
  • Fixed – iPad Mini – Tour button is enabled in Help
  • Fixed – Twitter, Facebook, and Periscope update frequency not correct
  • Fixed – The shortcut for “Loop Clip” is broken in the web player
  • Fixed – Task Status Counter shows tasks pending but no active tasks are currently in queue
  • Fixed – Transcript loading spinner keeps going with no CC data
  • Fixed – Failing encoder ContentStreamServiceObject.StartStreaming log messages are Information level but should be Warning
  • Fixed – Opening the twitter handle auto complete and switching to facebook breaks stuff
  • Fixed – User can bypass twitter gif limits when playing a clip
  • Fixed – Clipping shows ALL + Audio Tracks as an option until you choose Transform, then it only allows Audio Tracks, All Disappears
  • Fixed – Clip is missing audio/video at end of file, not matching clip point.
  • Fixed – Twitter randomly fails when trying to tweet
  • Fixed – Export Folder for google drive gives error if you try to leave it as Root folder
  • Fixed – Clip with More Accurate Index OFF or ON, the clip is shifted ~2 seconds later than the clip points
  • Fixed – Twitter auto complete misplaced when changing web browser window size
  • Fixed – The multi & input player help panes feature icons for clip endpoint nudge buttons that don’t exist
  • Fixed – Edit Media “Save” will change recording time
  • Fixed – Edit Media empty “Series” will not give user a warning message
  • Fixed – Creating a new user – long email address pushes the edit user button off screen
  • Fixed – No auto suggested list after entering “Input:” in search
  • Fixed – Last chosen clip folder is not persistent and always defaults to first alphabetically listed folder
  • Fixed – A folder for Animated Gif is set up, but it’s not possible to clip/transform to a gif to that folder
  • Fixed – Unable to Add Export folder with OneDrive account unless you have the Post Videos to YouTube permission
  • Fixed – Cannot create bookmark within clips
  • Fixed – PeriscopePostUpdater doesn’t update streams in db
  • Fixed – Watermarks applied to pre and post roll incorrectly
  • Fixed – Big play button not showing up upon failed autoplay in Safari
  • Fixed – Clipping – You can create an animated gif that’s larger than the size limit
  • Fixed – Clipping to animated gif in Clip folder, 0 byte files are left after finished
  • Fixed – Twitter @ autocomplete does not work when facebook has an @ already
  • Fixed – Interface doesn’t prevent you from tweeting when over the character or length limit
  • Fixed – Editing media item and changing series name, the name is not reflected on the item in the library
  • Fixed – Problem with switching social tabs when a gif is tool large, the video button is also disabled
  • Fixed – LiveTV in the Multiviewer sort of crumbles after slice expiration
  • Fixed – LiveTV in the single player also sort of crumbles after slice expiration
  • Fixed – We’re following too closely when playing on the live edge in LiveTV/In-progress recordings
  • Fixed – Multi-player help pane advertises button icons for buttons that don’t exist
  • Fixed – Make the clip adjuster paddles respond to holding the mouse down
  • Fixed – Global email overrides can cause support tickets submitted via UI to come from wrong email

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.4

Release Notes 9.4

New Features

  • New and improved clipping interface
  • Add Branding (Intro/Outro) to Clips
  • Export to Kaltura video platform

‍Improvements & Bug Fixes

  • Live button to jump to the current time
  • Seek closer to the live edge for in-progress recordings
  • Automatically set the opposing clip point
  • User setting to auto minimize task notifications
  • Option to play at the start, last watched or Live position of In-Progress Recordings
  • Option to switch FPS filters for QAM Encoders
  • Option to make Clip thumbnail generation asynchronous
  • Support for DropBox Pro/Business Team folders
  • Allow smaller clip sizes
  • Add SnapStream STB to SnapStream Pro
  • Fixed – Don’t require “Administer Server Settings” to enable “Allow Playing to Set-Top Box”
  • Fixed – Exporting to OneDrive for business doesn’t seem to work but export task shows successful
  • Fixed – Local DVB-T lineup configured with channels using 8 Mhz bandwidth changes to 7 on click
  • Fixed – Editing a DVB-T lineup and clicking any of the configured channels, changes the bandwidth to 7 Mhz
  • Fixed – Adding an emoji after composing a tweet causes linebreaks to be removed
  • Fixed – Thumbnail generation was causing clips to take longer than necessary
  • Fixed – Input fails after a couple of keypresses when viewing in-progress recordings on mobile
  • Fixed – HLS playback of some random segment sizes causes a recording to be unplayable
  • Fixed – Users with the social admin permissions can change a queued post/tweets target account to a user account
  • Fixed – Pasting into the social dialogs is scrolling to the bottom of the page
  • Fixed – a clip hang
  • Fixed – Right Single Quotation Mark Causing JW Export to Fail
  • Fixed – Remux step of clip failing when the end is near the end of the file
  • Fixed – Recording slice change not happening on video sync point
  • Fixed – Scrolling transcript during playback stops part way through very long recording
  • Fixed – Tweeting with an exclude tag disables monetization and doesn’t add the exclude tag to your video
  • Fixed – Restart process hung after communication timeout
  • Fixed – Social media update polling is too frequent
  • Fixed – Clip and Transform to H.264 MP4 results in embedded captions being lost in the resulting MP4
  • Fixed – Watching Live TV from a non-multicast stream opens up VLC instead of playing back in the webplayer
  • Fixed – LiveTV from STB: Video freezes when recording finishes on same channel
  • Fixed – Jittery video 2 minutes into clip when playing back in Chrome. Audio goes out of sync when dropped into Premiere
  • Fixed – Twitter randomly fails when trying to tweet
  • Fixed – Last chosen clip folder is not persistent and always defaults to first alphabetically listed folder
  • Fixed – Unable to Add Export folder with OneDrive account unless you have the Post Videos to YouTube permission
  • Fixed – Exporting to OneDrive works when the account is a OneDrive Personal account, but not when it is a OneDrive Business account
  • Fixed – We should capitalize Kamala (as in Harris)
  • Fixed – Win10 1903 update resulted in garbled CCs
  • Fixed – Timeouts while playing recordings over VPN
  • Fixed – Moving task failing at the Replacing Original File step
  • Fixed – Clip has a stutter and then is out of sync after that
  • Fixed – Apparent 5 GB file size limit on S3 moves
  • Fixed – Clip and Add to Playlist fails with SetDestinationFile unable to communicate with Library
  • Fixed – AWS refresh on SnapStream is limited to 1000 despite AWS buckets having no object limits
  • Fixed – Some recordings become unavailable in the Library after they are moved to another video folder successfully
  • Fixed – Two transcode nodes stop getting issued new tasks, because others are stuck
  • Fixed – Unable to export to specific DropBox path

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.3

Release Notes 9.3

New Features

  • Clipping across recording boundaries
  • Gapless recording

Improvements & Bug Fixes

  • XDCam transcodes preserve caption data
  • Ability to transcode to H.264 from source files with no audio
  • Task notifications can now be minimized
  • “Recorded by Tuner” workflow filter
  • Fullscreen mode hides mouse pointer
  • Workflow filters are now hidden when “Only When Run Manually” trigger is selected
  • Support for 3x playback speed with audio
  • Added Facebook Live and Youtube Live in Expand Details section of clips
  • Jump To Time dialog box can now be dismissed with the ESC key
  • Automatically add a space after hashtags(#) and mentions (@) when composing a Tweet
  • Remote Tune Only mode for IPTV Reflector instances
  • Ability to clear a single clip marker
  • Links to social posts launch in new tabs by default
  • User setting to enable the video player zoom bar by default
  • Group permission to enable/disable Transcribe feature
  • Improved seeking during playback
  • Improvements to Facebook Live posting
  • Improvements to Import Users feature
  • Target Folder in Exports now defaults to the previously selected destination
  • Various display and interface improvements
  • Fixed – ShowSqueeze nodes do not purge temporary files
  • Fixed – Multiview Play All/Pause All button is not updated with playback state
  • Fixed – Indicators are hard to select on mobile devices
  • Fixed – Trimming a file and refreshing the page results in the wrong end time
  • Fixed – With security disabled, analytics refers to the single user with a GUID
  • Fixed – Sony CI accounts have incorrect “account type” field
  • Fixed – Modifying the zoom time in Zoom Track Bar subtracts 1 second
  • Fixed – Log filter has no error handling
  • Fixed- When editing a queued Tweet, bad reply-to link shows no error message
  • Fixed- Ranged tag is not added in the right place when playback marker is outside boundaries
  • Fixed- No validation error in Tweet creation for blank Post At time
  • Fixed- Facebook Live stream stats show 0s after the stream stops
  • Fixed- Facebook Live shares don’t update live
  • Fixed- Tags added via Workflow don’t autopopulate in the Search bar
  • Fixed- Character limit on Source URL field in IPTV lineup settings
  • Fixed- Unable to stream Live to Facebook or YouTube from Multiviewer
  • Fixed- Clicking a time-coded tag doesn’t jump to that time in playback
  • Fixed- Cannot unmute when switching active windows in Multiviewer
  • Fixed- From Periscope or YouTube Live posted list, reposting to Facebook doesn’t work
  • Fixed- Endless “Uploading” screen when action doesn’t match import file
  • Fixed- Export workflow fails to export metadata.xml
  • Fixed- Folder refresh times out
  • Fixed- “Copy a link to this item” fails in Firefox and Chrome
  • Fixed- Thumbnail generation and HLS monitoring stop when the master node connection is lost
  • Fixed- Multiviewer windows overlap in some resolutions in Chrome
  • Fixed- Failure importing users file
  • Fixed- Export to JW reports failure, but file is exported
  • Fixed- Bookmark buttons are still active when editing a bookmark
  • Fixed- Transcribe feature fails to index transcribed file
  • Fixed- Task memory limit exceeds 950MB
  • Fixed- Fast Forward/ Rewind playback buffers and stalls
  • Fixed- Adelaide (AU) time zone isn’t handled correctly
  • Fixed- Exported XML replaces RecordingId with EpisodeId
  • Fixed- Zoom window loses its place when web player is resized
  • Fixed- Clip markers do not show up when selecting a bookmark for the first time
  • Fixed- Frame.io export fails to upload index files

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.2

Release Notes 9.2

New Features

  • Proxy file generation and playback
  • Transcript generation for recordings without closed captions
  • Display closed captions natively in playback window using HTML5
  • Closed caption display in the multiviewer
  • Support for Azure AD SAML 2.0
  • Workflow filter for recording length
  • Export to the JW video platform
  • Allow an admin to trigger a password reset for a cloud user
  • Ability to assign users to a group in a batch
  • Automatic database backups
  • Include Title and Description when posting to Twitter
  • Export filtered log results
  • Export analytics to CSV

Improvements & Bug Fixes

  • Thumbnail images in Library
  • Exclude disabled tuners from license limits
  • My Clips membership is retained for clips remuxed through a workflow
  • Better logging for recordings missing caption data
  • Ability to crop when clipping from multiviewer and elsewhere
  • Ability to cross-post when live streaming
  • Ability to preview streams in encoder interface
  • Ability to turn off new features pop-up administratively
  • Upload SRTs to Sony Ci as asset elements instead of assets
  • Improved handling of start/stop tags in HLS
  • Display and interface improvements
  • Fixed- Can’t transcode to H.264 transport stream or XDCAM with an S3 folder as the target
  • Fixed- Closed caption time code snippets in Web Player and View Transcript page don’t match
  • Fixed- In Android fullscreen, tapping the video doesn’t pause
  • Fixed- Date/time ranges don’t apply to analytics graph correctly
  • Fixed- Zoomable trackbar loses focus after resize
  • Fixed- In mobile interface, social options are displayed when they shouldn’t be
  • Fixed- Seeking in H.264 transport streams causes playback hang
  • Fixed- Without CreateClip permission, switching between Image and Video in social tab breaks duration string
  • Fixed- When Create Clips is not granted, Clips of “tweetable” length in the web player twitter tab can only be queued, not Tweeted directly
  • Fixed- Changes to media item tags are not reflected in the clip tab
  • Fixed- When canceling unsaved dialog modal for playlist sort change, the order does not revert to existing right away
  • Fixed- IE11 crashes when playing back items with a large number of tags
  • Fixed- With the player paused, moving the zoom window does not move the filled portion of the zoom bar
  • Fixed- UIRT settings on an encoder stream don’t take effect until the stream is disabed and re-enabled
  • Fixed- On-the-fly transcodes are not immediately searchable
  • Fixed- Clipping from Live TV ignores clip filename settings
  • Fixed- Moving a media item causes the collaboration tab to lose all clips and bookmarks
  • Fixed- Merging two clips with CC data results in a file with no CC data
  • Fixed- Can’t play back MP4 files in S3 folders in the multiviewer
  • Fixed- Download with Auxiliary Files doesn’t work for files in S3 folders
  • Fixed- Refreshing an S3 folder doesn’t pick up deleted files
  • Fixed- Can’t submit a clip in the Clip tab without using the mouse
  • Fixed- Returning from fullscreen is broken in Chrome 71.0.3578.80
  • Fixed- Using skip buttons during 2x playback returns playback speed to 1x
  • Fixed- Clip title is not focused when using keyboard shortcuts
  • Fixed- Grid view for Recording Schedule with large numbers of inputs takes too long to load
  • Fixed- Library shows negative durations after unexpected shutdown
  • Fixed- Ooyala export has hardwired options that aren’t reflected in Export options
  • Fixed- Advanced search tool doesn’t handle multiple channel selections correctly
  • Fixed- Clip + email is not available in the Clip tab when SnapStream Sharing is disabled
  • Fixed- Creating a secondary output on an encoder fails if the protocol is set to RTMP
  • Fixed- Clip title immediately resets to default upon task submission

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.1

Release Notes 9.1

New Feature

  • Live TV in Multiviewer
  • Collaborative clipping tab in web player
  • Live Stream to Facebook Live
  • Live Stream to YouTube
  • Live Stream to Periscope
  • Export to Sony Media Ci
  • Export to frame.io
  • “Read only” access option for video folders
  • New usage reporting per user
  • Ability to reassign keyboard shortcuts
  • New virtual remote for DirecTV web tuning
  • RTMP output option for SnapStream encoder
  • Workflow filter for local channels
  • Ability to view Guide by tuner

Improvements and Bug fixes

  • Ability to crop video when Sharing clips
  • Better mobile experience in web player
  • “Refresh” button in Social tab
  • Ability to configure SAML from XML
  • Autocomplete for tags
  • Ability to run software install without starting software services
  • Improvements to playback and clipping
  • Other display and interface improvements
  • Fixed- Incorrect warning for garbled CC data
  • Fixed- Incorrect cropped output resolution for clips/gifs
  • Fixed- Clip and Share from Live TV does not autopopulate subject
  • Fixed- Special character not handled correctly in CC data
  • Fixed- Clip + Transform gives timestamp and crop options when audio-only transcode is selected
  • Fixed- Timestamp and watermark positions don’t reset when moving from Clip + Transform to Clip + Share
  • Fixed- Encoder low bitrate messages don’t handle stream resets correctly
  • Fixed- Sorting doesn’t work when viewing API users
  • Fixed- SnapStream Broker restarting in a loop with exception “System.IO.IOException: The process cannot access the file ‘_1bv.fdt’ because it is being used by another process”
  • Fixed- Integrated tuning on IP-IP encoders failed validation
  • Fixed- Clips don’t inherit tags from parent items
  • Fixed- Clipping from specific file never completes
  • Fixed- API users are sometimes created with truncated or blank passwords
  • Fixed- Live TV session fails after 1 minute
  • Fixed- “Ghost recordings” on tuner restart
  • Fixed- Merge Playlist with Add to Segment Fails At Clip step
  • Fixed- Restarting the SnapStream broker service does not expire sessions
  • Fixed- Account menu expands improperly at mobile resolution
  • Fixed- Watch Recording – Latest version of Firefox 61.0.2 (64-bit) is moving focus in the Resize Zoom Window
  • Fixed- Can’t add multiple buckets in the same S3 path
  • Fixed- Clip and share in Clip tab is missing the Keep Clip option
  • Fixed- Setting a clip start (and no end) and then opening the clipping tab results in error dialog
  • Fixed- Clip & Export to S3 location results in unplayable clip
  • Fixed- Mute shortcut goes from Mute to full volume
  • Fixed- Multiview Play All/Pause All button doesn’t update based on the playback state

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at (877 )696-3674 or +1(713)554-4560.