Release Notes 21.1

Release Notes 21.1

Improvements

  • ‍Added the ability to Transcribe from the search results page
  • Notify groups can now subscribe to Streams
  • User settings page maintains position when deleting social accounts

Bugs

  • Fixed – Safari: Play button did not work in certain scenarios
  • Fixed – Firefox: The webplayer failed to load in certain scenarios
  • Fixed – Live TV clipping failed in certain scenarios
  • Fixed – Improved handling of m3u8 playlist queries
  • Fixed – Unable to trim files
  • Fixed – Maximum Clip Length setting did not work
  • Fixed – Clip cropping did not work in certain scenarios

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Release Notes 9.6

Release Notes 9.6

New Features

  • Audio Stream Recording, Playback and Clipping

Improvements

  • Improved Twitter Error Handling
  • Reconnect Streaming Transcribe Dropouts

Bugs

  • Fixed – Improperly displaying “You have used 0 out of 0 available Live Transcription minutes.”
  • Fixed – 24×7 recordings made with 30 minute blocks are reacting poorly to daylight savings time.
  • Fixed – Safari: “Prefer closed captions and SDH” toggle shouldn’t be required to view captions in video.js
  • Fixed – Switching file formats with watermark, clears the watermark field incorrectly
  • Fixed – “Federation Playlists” appears in the library sidebar when Federation isn’t enabled
  • Fixed – Clip points aren’t valid after changing channels
  • Fixed – HLS EXT-X-MAP tag is being ignored
  • Fixed – Not all links to Slack channels are captured in the permalinks on notification popups
  • Fixed – Allow recording from stream URLs up to 2048 chars
  • Fixed – Unable to transcode files on S3 on a cloud system
  • Fixed – Social posts have wrong aspect ratio
  • Fixed – Player is opening too big/wide and controls are pushed off the bottom of screen
  • Fixed – Web Player Transcript stops highlighting and scrolling properly with neighbors loaded

Support

  • Fixed – Some clips would not playback on Safari 13.1.2
  • Fixed – Prepared tweets were failing with a nullreference exception
  • Fixed – AWS transcode failure on Cloud for non US region instances
  • Fixed – AWS Transcode stripped the audio out of large clips
  • Fixed – Improved error display when attempting to stream incompatible files to Periscope
  • Fixed – Viewing In-Progress Recordings on Chrome for iPhone results in constant spinny circle

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Five Steps to Find Your Voice with Evan Gregory of The Gregory Brothers

Since graduating recently from Rice University, guest writer Juliette Richert is continuing her education by listening to as many podcasts about politics, culture, and society as she can get her hands on.

Much of America wondered how we were going to process two presidential town halls that replaced the cancelled debate during the 2020 presidential campaign. In response, the Gregory Brothers, in collaboration with Darren Criss, used video effects to create “an alternate reality,” where the opponents sang their arguments to each other. These melodies were created by “songifying” found footage, which is the process of applying audio pitch correction to the spoken voice to make it sound like music. The video gives you a pretty good idea of what both candidates discussed in reality (at their separate town halls), and the music is likely to get stuck in your head.

Read more


Release Notes 9.5

Release Notes 9.5

New Features

  • New stream-lined Streams interface
  • Clip to Slack
  • Automatic RTMP recoding
  • Automatic Live transcription
  • Cloud transcoding
  • Geo-locking Facebook Posts
  • Geo-locking Tweets
  • Schedule Facebook Posts Natively

‍Improvements & Bug Fixes

  • Periodically refresh playlist data
  • PTS rollover support
  • Fixed – encoder Stream preview – Hide thumbnail and just show output bitrate
  • Branding dropdown only showing up when watermark dropdown is also visible
  • Keep clip for Twitter and YouTube keeps the edited clip instead of the original
  • Client wants timecode to happen more frequently in transcripts
  • Add support for Dropbox Pro/Business Team folders
  • Add newer Facebook posting options
  • Make task canceling simpler
  • Make improvements to Submit Ticket page
  • Display a warning when a connected node is running a different version
  • Unable to determine series name in the library series view for long series names
  • Allow workflow to filter by Tag
  • A Cancel button could be added for editing video details page
  • Provide ability to download caption files in VTT format
  • Improve search to be aware of channel suffixes differences
  • Add new file name and date formats to Filename Settings
  • We should make it more obvious in the webui when the broker isn’t running.
  • RTMP play events should not hit the recorder
  • Fixed – With DropBoxfolder added error is thrown when viewing recording ‘UseRootNamespace’ does not belong to table
  • Fixed – Use SnapStream Frame Rate Converter setting doesn’t display/store correct values when adding a new stream
  • Fixed – Use SnapStream Frame Rate Converter setting doesn’t trigger the “restart is required” message
  • Fixed – “Master Hostname is not defined” tooltip appears when hovering over Frame Rate Converter option
  • Fixed – Long tagsinput tags cut off the X in instances where the input as a fixed width.
  • Fixed – Queued items are missing a background color
  • Fixed – iPad Mini – Tour button is enabled in Help
  • Fixed – Twitter, Facebook, and Periscope update frequency not correct
  • Fixed – The shortcut for “Loop Clip” is broken in the web player
  • Fixed – Task Status Counter shows tasks pending but no active tasks are currently in queue
  • Fixed – Transcript loading spinner keeps going with no CC data
  • Fixed – Failing encoder ContentStreamServiceObject.StartStreaming log messages are Information level but should be Warning
  • Fixed – Opening the twitter handle auto complete and switching to facebook breaks stuff
  • Fixed – User can bypass twitter gif limits when playing a clip
  • Fixed – Clipping shows ALL + Audio Tracks as an option until you choose Transform, then it only allows Audio Tracks, All Disappears
  • Fixed – Clip is missing audio/video at end of file, not matching clip point.
  • Fixed – Twitter randomly fails when trying to tweet
  • Fixed – Export Folder for google drive gives error if you try to leave it as Root folder
  • Fixed – Clip with More Accurate Index OFF or ON, the clip is shifted ~2 seconds later than the clip points
  • Fixed – Twitter auto complete misplaced when changing web browser window size
  • Fixed – The multi & input player help panes feature icons for clip endpoint nudge buttons that don’t exist
  • Fixed – Edit Media “Save” will change recording time
  • Fixed – Edit Media empty “Series” will not give user a warning message
  • Fixed – Creating a new user – long email address pushes the edit user button off screen
  • Fixed – No auto suggested list after entering “Input:” in search
  • Fixed – Last chosen clip folder is not persistent and always defaults to first alphabetically listed folder
  • Fixed – A folder for Animated Gif is set up, but it’s not possible to clip/transform to a gif to that folder
  • Fixed – Unable to Add Export folder with OneDrive account unless you have the Post Videos to YouTube permission
  • Fixed – Cannot create bookmark within clips
  • Fixed – PeriscopePostUpdater doesn’t update streams in db
  • Fixed – Watermarks applied to pre and post roll incorrectly
  • Fixed – Big play button not showing up upon failed autoplay in Safari
  • Fixed – Clipping – You can create an animated gif that’s larger than the size limit
  • Fixed – Clipping to animated gif in Clip folder, 0 byte files are left after finished
  • Fixed – Twitter @ autocomplete does not work when facebook has an @ already
  • Fixed – Interface doesn’t prevent you from tweeting when over the character or length limit
  • Fixed – Editing media item and changing series name, the name is not reflected on the item in the library
  • Fixed – Problem with switching social tabs when a gif is tool large, the video button is also disabled
  • Fixed – LiveTV in the Multiviewer sort of crumbles after slice expiration
  • Fixed – LiveTV in the single player also sort of crumbles after slice expiration
  • Fixed – We’re following too closely when playing on the live edge in LiveTV/In-progress recordings
  • Fixed – Multi-player help pane advertises button icons for buttons that don’t exist
  • Fixed – Make the clip adjuster paddles respond to holding the mouse down
  • Fixed – Global email overrides can cause support tickets submitted via UI to come from wrong email

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


Loudness Compliance and the CALM Act: What You Need to Know

calm act - loudness compliance - sound-waves-and-human-ear-1

                                                                                                                                                                                                                       Pixsooz/Shutterstock

Read more


Release Notes 9.4

Release Notes 9.4

New Features

  • New and improved clipping interface
  • Add Branding (Intro/Outro) to Clips
  • Export to Kaltura video platform

‍Improvements & Bug Fixes

  • Live button to jump to the current time
  • Seek closer to the live edge for in-progress recordings
  • Automatically set the opposing clip point
  • User setting to auto minimize task notifications
  • Option to play at the start, last watched or Live position of In-Progress Recordings
  • Option to switch FPS filters for QAM Encoders
  • Option to make Clip thumbnail generation asynchronous
  • Support for DropBox Pro/Business Team folders
  • Allow smaller clip sizes
  • Add SnapStream STB to SnapStream Pro
  • Fixed – Don’t require “Administer Server Settings” to enable “Allow Playing to Set-Top Box”
  • Fixed – Exporting to OneDrive for business doesn’t seem to work but export task shows successful
  • Fixed – Local DVB-T lineup configured with channels using 8 Mhz bandwidth changes to 7 on click
  • Fixed – Editing a DVB-T lineup and clicking any of the configured channels, changes the bandwidth to 7 Mhz
  • Fixed – Adding an emoji after composing a tweet causes linebreaks to be removed
  • Fixed – Thumbnail generation was causing clips to take longer than necessary
  • Fixed – Input fails after a couple of keypresses when viewing in-progress recordings on mobile
  • Fixed – HLS playback of some random segment sizes causes a recording to be unplayable
  • Fixed – Users with the social admin permissions can change a queued post/tweets target account to a user account
  • Fixed – Pasting into the social dialogs is scrolling to the bottom of the page
  • Fixed – a clip hang
  • Fixed – Right Single Quotation Mark Causing JW Export to Fail
  • Fixed – Remux step of clip failing when the end is near the end of the file
  • Fixed – Recording slice change not happening on video sync point
  • Fixed – Scrolling transcript during playback stops part way through very long recording
  • Fixed – Tweeting with an exclude tag disables monetization and doesn’t add the exclude tag to your video
  • Fixed – Restart process hung after communication timeout
  • Fixed – Social media update polling is too frequent
  • Fixed – Clip and Transform to H.264 MP4 results in embedded captions being lost in the resulting MP4
  • Fixed – Watching Live TV from a non-multicast stream opens up VLC instead of playing back in the webplayer
  • Fixed – LiveTV from STB: Video freezes when recording finishes on same channel
  • Fixed – Jittery video 2 minutes into clip when playing back in Chrome. Audio goes out of sync when dropped into Premiere
  • Fixed – Twitter randomly fails when trying to tweet
  • Fixed – Last chosen clip folder is not persistent and always defaults to first alphabetically listed folder
  • Fixed – Unable to Add Export folder with OneDrive account unless you have the Post Videos to YouTube permission
  • Fixed – Exporting to OneDrive works when the account is a OneDrive Personal account, but not when it is a OneDrive Business account
  • Fixed – We should capitalize Kamala (as in Harris)
  • Fixed – Win10 1903 update resulted in garbled CCs
  • Fixed – Timeouts while playing recordings over VPN
  • Fixed – Moving task failing at the Replacing Original File step
  • Fixed – Clip has a stutter and then is out of sync after that
  • Fixed – Apparent 5 GB file size limit on S3 moves
  • Fixed – Clip and Add to Playlist fails with SetDestinationFile unable to communicate with Library
  • Fixed – AWS refresh on SnapStream is limited to 1000 despite AWS buckets having no object limits
  • Fixed – Some recordings become unavailable in the Library after they are moved to another video folder successfully
  • Fixed – Two transcode nodes stop getting issued new tasks, because others are stuck
  • Fixed – Unable to export to specific DropBox path

Need help? Have questions?

You can submit support a ticket or start a chat at https://support.snapstream.com/. We’re also available by phone at 877.696.3674 or +1.713.554.4560.


The WatchESPN App is Gone. Now What?

Developers               Loudness Graph_Dec_5.                          watch-espn-logo (1)                     

Read more


Need a Volicon Replacement? Ask These Questions

Developers               Loudness Graph_Dec_5.                          need-a-Volicon-replacement-ask-these-questions-question-mark-image                     

Read more


Loudness Monitoring: Developer Q&A

This is the first blog post in our series, "Behind the SnapStream Monitoring & Compliance Feature." 

"With SnapStream, instead of broadcast engineers having to manually look for the loudness problems, the problems will come and find them." — SnapStream developer Paul Place 

Developers               Loudness Graph_Dec_5Loudness Graph_Dec_5 .                                            The loudness graph in SnapStream Monitoring & Compliance.                                          

Read more